Learner Help

Your home page serves as a dashboard to quickly get you to the courses that are important to you.

• The last course you accessed will appear in a Resume tile on your homepage. Click anywhere in the Resume tile to pick up where you left off.
• Courses that you have completed are available by returning to the home page and clicking the My Achievements tile. The numeric value within the tile represents the total number of courses you have completed. Aside from reviewing the course content, you can access your transcripts and completion certificates.
• Courses that are assigned to you or that you selected yourself that are not yet completed are available by clicking the My Courses tile. The numeric value within the tile represents the total number of courses that are not yet completed.

To access courses assigned to you:

1. From the home page, click the My Courses tile.

   TIP: In My Courses, the courses are grouped according to the learning plan they belong to, or if you have selected courses yourself from the catalog, you will find them grouped under the final category called "My added courses."

2. Click to expand the learning plan accordions, and/or the "My added courses" accordion until you find the course you desire.
   • To immediately start a course, click inside the "Course" tile along the left.
   • To read the course overview, click the course title and then click Overview from the table.
   • To view the course syllabus, click the course title. You can explore the syllabus and then click the desired topic to start from there.
   • To view the system requirements, click the course title and then click System requirements from the table.
   • To take the related assessment, click the course title and then click Begin Assessment.

When a new learning plan is made available to you, you should receive an email containing a link.

To access the new learning plan:

1. Click the link provided in the email you received to ensure access to your new learning plan.
2. Once you are signed in, click My Courses to see the learning plans that are available to you.

If you don't yet have courses available in My Courses, or if you are looking for additional training, there are several ways you can explore the training that is available to you.

• Browse: On your home page, you will see a Catalog menu at the top. Click Catalog to see a list of courses by product and then click a product that interests you. The resulting screen will display the available courses on that product. By default, the results are courses in the language listed on your profile page. If you'd like to search for courses in a different language, in the Narrow by Language menu, click the drop-down arrow and select another language from the list. When you find a course you want to take, click Add to add it to your My Courses list and you can begin taking the course.
• Search: Next to the Catalog menu mentioned above is a search box. At any time, you can enter a search term in the box to locate specific courses. By default, the results are courses in the language listed on your profile page. If you'd like to search for courses in a different language, in the Narrow by Language menu, click the drop-down arrow and select another language from the list. For those courses that appear in the results and that interest you, you can click Add to add the course to your My Courses list and you can begin taking the course.

System requirements may vary between specific courses. For this reason, each course has its own set of system requirements you can view to ensure your system meets the minimum requirements to play the course.

To find course system requirements:

1. Once you have located a course of interest, click the course title.
2. On the resulting course detail page, click System requirements.

Transcripts in this system show your progress against a course or set of courses, as well as reflect your assessment scores. There are several levels of transcripts available, and multiple locations from which transcripts can be accessed.

Learning Plan transcripts show you your progress against a specific learning plan, giving you a high-level view of your progress against the courses within the learning plan and your performance on the related assessments.

To print a learning plan transcript:

1. To access a lesson-plan-level transcript, locate a specific lesson plan and then click the associated icon that looks like a set of pages, each with one corner turned down.
2. To print the transcript, click the printer icon at the upper right corner of the transcript screen.

Course-level transcripts show you your progress against a specific course, and each of its various components, including its related assessments.

To print a learning plan transcript:

1. To access a course-level transcript, click My courses on your home page, locate a specific course, and then click the View transcript icon that looks like a single page with one corner turned down.

   The transcript includes information about your progress, including the last date you accessed the course and the date on which the course will expire.

2. To print the transcript, click the printer icon at the upper right corner of the transcript screen.

Once you have completed a course, you can view and print the corresponding course completion certificate.

To print a certificate:

1. Click the My achievements tile on your home page.
2. On the resulting My achievements page, you can do either of the following to view and print certificates:
   • Locate a specific course in a learning plan, and then click the Print Certificate option listed at the lower right of the course.
   • Click the printer icon at the far right of each learning plan to view all certificates you have earned within that learning plan. On the resulting screen you can print them all by clicking Print all at the top.

Your profile contains information about you that can be viewed by instructors and administrators. You may have provided this information when you enrolled, or the organization may have filled it in before sending you an enrollment link. You can edit this information after signing in to your Learner page.

To edit your profile:

1. Click your name or email address in the upper right corner of the screen, and then click Edit profile.
2. Make the desired changes to your profile and click Save. Updating the language in the profile page will change your site to the same. The following languages are currently supported:
   English, Spanish (LATAM), French (France), German (Germany), Dutch (Netherlands), Italian (Italy), Russian, Portuguese (Brazil), Polish, Swedish (Sweden), Bahasa Melayu; Jawi Script (Malaysia), Arabic (Saudi Arabia), Chinese Traditional, Chinese Simplified, Japanese and Korean.

After you have enrolled in one organization, you may be invited to enroll in another in order to take advantage of courses they offer.

The following instructions only work if you have an enrollment code (either on its own or from an email link).

This applies only if you are enrolled in courses through more than one organization, and you are using the same sign-in credentials for both.

To view courses available to you from another organization:

1. Click your name or email address in the upper right corner of the screen, and then click Switch organization.
2. In the resulting screen, click the organization you want to change to and then click Save.

As a best practice, always sign out when you are finished to prevent any other users of the same computer from accessing your account.

To sign out:

1. Click your name, and then click Sign out.

Clicking Sign out closes your current session and logs you out of the system.