Admin FAQ

Expand the topics below to find a specific topic.

Can I change the email address I use to sign in?

Unfortunately, it cannot be changed. The reason it cannot be changed is: Your log-in email address is the email account that’s connected to your partner account or MPN ID. This email address is the one that Microsoft uses to enable your access to training and other benefits, across the MPN portal.

What do I do if my sign in attempts fail?

If your Microsoft Account sign in fails, click the Contact Us link in the footer for assistance. From the Contact Us page you can fill out a form to request support, or you can call a toll-free number that is available 5:30 am - 5:30 pm.

What do I do if I get an error that my subscription has expired?

Click the Contact Us link in the footer for assistance.

I selected the "Keep me signed in" check box, but now I would like to sign in with a different account. Can I do that?

Yes. If you saved your credentials (that is, you selected the Keep me signed in check box), you can still sign in with a different account. On the home page, in the upper-right corner (next to your user name or email address), click the drop-down arrow. From the menu, select Sign out. Clear your browser cache, and then close the browser. Then, open your browser, go to the sign-in page, and click Sign in. Select an account option, and then sign in with different credentials.