Admin FAQ

Can I change the email address I use to sign in?

Unfortunately, it cannot be changed. The reason it cannot be changed is: Your log-in email address is the email account that’s connected to your partner account or MPN ID. This email address is the one that Microsoft uses to enable your access to training and other benefits, across the MPN portal.

What do I do if my sign in attempts fail?

If your Microsoft Account sign in fails, click the Contact Us link in the footer for assistance. From the Contact Us page you can fill out a form to request support, or you can call a toll-free number that is available 5:30 am - 5:30 pm.

What do I do if I get an error that my subscription has expired?

Click the Contact Us link in the footer for assistance.

I selected the "Keep me signed in" check box, but now I would like to sign in with a different account. Can I do that?

Yes. If you saved your credentials (that is, you selected the Keep me signed in check box), you can still sign in with a different account. On the home page, in the upper-right corner (next to your user name or email address), click the drop-down arrow. From the menu, select Sign out. Clear your browser cache, and then close the browser. Then, open your browser, go to the sign-in page, and click Sign in. Select an account option, and then sign in with different credentials.

How do I assign a learning plan to one or more users?

To assign a learning plan to one or more users:

1. Please review the Partner University Admin Site User Guide for complete instructions. This can be found via hyperlink on the footer of the Admin Site.
2. As an alternate, you can review the “Getting Started” video, which is the first link in the Help topics blue tile on the main dashboard.

How do I remove a user from a learning plan?

This is almost the same as adding a user.

To assign a learning plan to one or more users:

1. Click the Learning Plans icon.
2. Locate the learning plan that you want to edit. If you know any part of its name you can type that in the Search box and press Enter.
3. Click the Manage Users icon in the bar at the bottom of the learning plan.
4. Locate the users you want to remove. Then, under Edit assignment, click Unassign and Apply.

How do I update the list of courses in a learning plan?

To update the list of courses in a learning plan:

1. Click the Learning Plans tile.
2. Click the Manage courses icon.
3. Expand the offerings in the course catalog and check the courses and collections to include in the plan, or remove the check to remove them.
4. Click Save.

The learning plan is saved with its new collection of courses and you are returned to the Learning Plans page. All users assigned to the plan should receive an email notifying them of the change.

If you change your mind about editing the learning plan you can click the Cancel button or the X in the upper right corner.

Can I add one user to multiple groups?

Yes. You can add the same user to as many groups as you would like. You can also add other groups to a group. Groups are a way to organize users so you can easily assign the same learning plan to them.

Where can I learn more about groups?

Visit the Help documentation (available in the Admin site footer) for information about groups.

Why are the names of users or learners in my organization not visible in my Groups tile?

If a coworker’s name is not visible in your Groups tile, the coworker has not yet signed into or onboarded to Partner University. Each user must go through the steps of onboarding and must log in for the first time in order for that person’s name to appear in your Groups tile.

Please encourage those to whom you want to assign Learning Plans, to onboard to Partner University. Onboarding instructions can be found here:

https://assets.microsoft.com//PartnerU-Site-LoginInstructions_FINAL-Launch2015.docx

What do I do if my user information appears unreadable in the CSV file containing characters in another language?

By default Excel does not support Unicode format. To add or update Unicode format characters :

On a Mac:

Use the "Numbers" application instead of Excel.

What is the minimum recommended system for viewing Microsoft Online Learning courses?

Currently, we recommend any of the following operating system / browser combinations:

Minimum Requirements

Operating System:

Windows 7 or higher

Browser:

Internet Explorer 9 or higher

Chrome 25.0.1364.172 or higher

Firefox 19.0.1 or higher

Recommended System

Operating System:

Windows 10

Browser:

Latest version of Edge

Broadband Internet Connection

Do some courses have specific requirements?

Yes, some courses do have specific requirements, mostly for system support. To view course requirements, sign in to the Learner site, click My Courses, click the desired course title, and then click System Requirements.

Why do I get a message about only secure content being displayed?

This message is telling you that there may be both secure and non-secure content on the page. Secure and non-secure content, or mixed content, means that a webpage is trying to display elements using both secure (HTTPS/SSL) and non-secure (HTTP) web server connections.

For more information and instructions on how to disable this notification, read this article on the Microsoft Support site: http://support.microsoft.com/kb/2625928#method2.

Can a learner download a course and view it offline?

No. At this time courses can be viewed only online.

Yes. Certain elements in a course, such as PowerPoint decks and Word documents, can be downloaded for offline viewing.

Why do I get an error when I try to run a virtual lab?

Virtual labs require Internet Explorer, since they use Active X controls. To run a lab, you can use Internet Explorer and then switch back to your preferred browser for the rest of the course content.

When attempting to view a course video a dialog is displayed asking if I want to display mixed content. What should I do?

Click Yes to continue.

To prevent this message from being shown again:

1. Click Tools at the top of the browser menu bar.
2. Click Internet Options.
3. Click the Security tab at the top.
4. Click the Custom Level... button.
5. Scroll about halfway down to the Miscellaneous heading.
6. Under this heading is the Display mixed content option; set this to Enable.
7. Click OK, then Yes when prompted to confirm the change.
8. Click OK to close the Internet Options window.
9. Close and restart your browser.

How do I get out of a screen or view I’m in?

You can get out of most views or displays by looking for the “X” button at the top right hand corner of the screen. As an alternate, you can use the back or forward arrows at the bottom left corner of the screen, to advance through a course or go backward in a course.

Why does the order of users in the Groups list keep changing?

The order in which the organizations are displayed in your list is based on your activities. Normally the one you worked with or added most recently is displayed at the top. But if a new user was added since then, it is listed at the top. The rest are in alphabetic order below it.

Is there a link to go directly from the administration site to a course I want to view or resume?

One option for viewing a course is: On the admin dashboard click your user name and in the dropdown, select Learner site; the learner site will open up in a new browser tab.

Alternatively, you can search for the course in the Learning Plans tile on the Admin site, by clicking the green “Add learning plan” button. This will bring up a full list of courses. Clicking on the title of any course will launch that course directly in the Learner site.

Why is the report I printed messed up?

The reports are designed to be printed in landscape orientation. If you print in portrait orientation some information may be missing or truncated. Please alter your printer settings to fix this.

How do I specify the site language and the course language?

On the Profile page, you can select the default site language. This will change the language you see on the site accordingly. Also while browsing and searching for courses, this default language will be pre-selected in the course language filter. You can change this setting in the language filter if you want to search for courses in any other language. Please note that changing the language filter while searching for a course will not change your site language.

I need additional support or clarification, is there any support team that I can contact?

Yes, you can contact us at 1-800-676-7658 inside the US (It might apply International Charges for outside US). You can also submit a ticket online using our Webform and you will receive a response within 1 business day – Our Support is provided in English only.