Learner FAQ
Expand the topics below to find a specific topic.
Signing In
Can I change the email address I use to sign in?
Unfortunately, it cannot be changed.
What do I do if my sign in attempts fail?
If your Microsoft Account sign in fails, click the Contact Us link in the footer for assistance.
What do I do if I get an error that my subscription has expired?
Contact the administrator who provided you access. If this isn't possible or doesn't help, click the Contact Us link the footer for assistance.
How do I connect to the Administration site?
Assuming that you are an administrator, you can connect to http://partneruniversity.microsoft.com/administration and sign in.
I selected the Keep me signed in check box, but now I would like to sign in with a different account. Can I do that?
Yes. If you saved your credentials (that is, you selected the Keep me signed in check box), you can still sign in with a different account. On the home page, in the upper-right corner (next to your user name or email address), click the drop-down arrow. From the menu, select Sign out. Clear your browser cache, and then close the browser. Then, open your browser, go to the sign-in page, and click Sign in. Select an account option, and then sign in with different credentials.
Learning Plans
Some of my learning plans from the previous system seem to be missing. Did some learning plans not migrate?
In a few rare cases, learning plans from the previous system could not be migrated. There are two reasons for this:
- Too many courses in the learning plan. Learning plans containing over 50 courses were not migrated. In-progress courses from the learning plans will appear for the learner in My Courses, under the Courses I Added section. Completed courses from these learning plans will appear for the learner in My Achievements under the courses I Added section.
- Zero courses in the learning plan.
Courses
What is the minimum recommended system for viewing Microsoft Online Learning courses?
Currently, we recommend any of the following operating system / browser combinations:
Minimum Requirements
Operating System:
Windows 7 or higher
Browser:
Internet Explorer 9 or higher
Chrome 25.0.1364.172 or higher
Firefox 19.0.1 or higher
Recommended System
Operating System:
Windows 8
Browser:
Current version of Internet Explorer
Broadband Internet Connection
Note: If your system is set to the minimum resolution, or close to it, you might explore the scaling option in your browser for the optimum view when working in a course.
Note: Virtual labs require Internet Explorer, since they use Active X controls.
Do some courses have specific requirements?
Yes, some courses do have specific requirements. To view course requirements, sign in to your account, click My Courses, click the desired course title, and then click System Requirements.
Are existing courses ever updated?
Yes. If a course that is listed in your My Courses list is updated, a notice will be displayed directly above the course listing. The notice will state that the course has been updated, and give the date the new version was released. If you have already completed this course, your achievement will remain unchanged, unless you open it to view an added module. In that case, you will need to re-complete the course once you have started the new module.
Why do I get a message about only secure content being displayed?
This message is telling you that there may be both secure and non-secure content on the page. Secure and non-secure content, or mixed content, means that a webpage is trying to display elements using both secure (HTTPS/SSL) and non-secure (HTTP) web server connections.
For more information and instructions on how to disable this notification, read this article on the Microsoft Support site: http://support.microsoft.com/kb/2625928#method2.
When attempting to view a course video a dialog is displayed asking if I want to display mixed content. What should I do?
Click Yes to continue.
To prevent this message from being shown again:
- Click Tools at the top of the browser menu bar.
- Click Internet Options.
- Click the Security tab at the top.
- Click the Custom Level... button.
- Scroll about halfway down to the Miscellaneous heading.
- Under this heading is the Display mixed content option; set this to Enable.
- Click OK, then Yes when prompted to confirm the change
- Click OK to close the Internet Options window.
- Close and restart your browser.
Note: The exact wording may vary depending on your version of IE, but the general steps are the same for all recent versions.
Why do I get an error when I try to run a virtual lab?
Virtual labs require Internet Explorer, since they use Active X controls. To run a lab, you can use Internet Explorer and then switch back to your preferred browser for the rest of the course content.
How do I print a transcript of the course?
To print a transcript if you have not yet completed the course:
- Sign in to the Learner Home site.
- Go to My Courses.
- Locate the course.
- Click View Transcript below the course description.
- Click the Print icon at the top of the display.
- You can select a printer or click Change to Save as PDF or as a Microsoft XPS Document Writer file.
To print a transcript if you have completed the course:
- Sign in to the Learner Home site.
- Go to My Achievements.
- Locate the course.
- Click View Transcript below the course description.
- Click the Print icon at the top of the display.
- You can select a printer or click Change to Save as PDF or as a Microsoft XPS Document Writer file.
How do I print a certificate for a course I have completed?
After you have completed a course, you can print a certificate.
To print a certificate:
- Sign in to the Learner Home site.
- Go to My Achievements.
- Locate the course.
- Click Print Certificate below the course description.
If you would like to print certificates for all courses you have completed, go to My Achievements and click the Printer icon on the bar above the list of your courses or added courses.
Why don't I see the correct courses when browsing a catalog?
This could sometimes happen in case of a caching issue. Please close the browser or clear the browser cache to check if the issue is resolved
Why are there no results when searching for a course?
The search results are based on the subscription available to you. Please check with your administrator if your subscription is active.
Why do I see a blank screen when attempting to view a course via a Remote Desktop connection?
Some Microsoft Online Learning courses are protected by Digital Rights Management (DRM). By design, courses protected by DRM cannot be viewed over remote desktop connection or virtual machine sessions. If you try to view a course protected by DRM over remote desktop and/or virtual machine session the course will simply display a blank screen with no content.
General
Why is the report I printed messed up?
The reports are designed to be printed in landscape orientation. If you print in portrait orientation some information may be missing or truncated.
Why can't I rewind or fast forward through a video?
You can. Hold down the Next button to fast forward or the Previous button to move rapidly in reverse.
How do I get Labs to work in IE11?
There is currently a compatibility issue between IE11 and the RDP ActiveX plugin used to deliver labs. In order for Labs to work in Internet Explorer 11 please configure your browser as follows:
To configure your browser:
- Disable EPM (enabled by default) by doing the following:
In Microsoft Internet Explorer 11 go to Tools > Internet Options > Advanced Tab > Security Section and disable EPM.
- Disable ActiveX filtering:
In Microsoft Internet Explorer 11 go to Tools > Internet Options > Security Tab > Custom level > ActiveX controls and plug-ins > Allow ActiveX Filtering and select disable.
- Verify that 64-bit process for Enhanced Protection Mode is disabled (disabled by default):
In Microsoft Internet Explorer 11 go to Tools > Internet Options > Advanced Tab > Security Section and verify that Enable 64-bit processes for Enhanced Protected Mode is disabled. If enabled, disable and then restart your computer.
We apologize for the inconvenience and are working with the Internet Explorer team to resolve the issue as soon as possible.
What if the course won't play in my Internet browser?
Some legacy courses contain HTC (HTML component) file references. HTC is not supported for IE9 and above and hence these courses will not play well in the same browser. As a workaround, you can press F12 and choose to play the courses in IE8 browser compatibility mode or you can play them in Firefox and Chrome browsers.
How do I go to Administrator experience?
Please visit https://partneruniversity.microsoft.com/administration to manage learning experiences for your organization. You would need Administrator or Instructor permissions to get access.
How do I specify the site language and the course language?
On the Profile page, you can select the default site language. This will change the site accordingly and also while browsing and searching for courses, this default language will be pre-selected in the course language filter. You can change this setting in the language filter if you want to search for courses in any other language. Please note that changing this filter will not change your site language.
Why does the order of organizations in the list keep changing?
The order in which the organizations are displayed in your list is based on your activities. Normally the one you worked with most recently is displayed at the top. But if a new organization was added since then, it is listed at the top. The rest are in alphabetic order below it.
Where can I find information on course retirement?
To find information on courses scheduled to be retired, course retirement policies and FAQ visit https://www.microsoft.com/learning/en-us/retired-courses.aspx
I need additional support or clarification, is there any support team that I can contact?
Yes, you can contact us at 1-800-676-7658 inside the US (It might apply International Charges for outside US). You can also submit a ticket online using our Webform and you will receive a response within 1 business day – Our Support is provided in English only.